Questions to Ask before Outsourcing Offshore
  1. Does the company have the experience in the data management industry?

    Saztec International has been providing data capture, imaging, and database creation services since 1976. Our highly skilled domestic staff has been providing services for thousands of clients worldwide for many years. Saztec is a subsidiary of Datamatics, one of the leading IT companies in India.

    Datamatics, a specialist offering the entire gamut of data management services, understands how mission-critical your data is. They offer quality processes and methodologies to ensure ‘Data You Can Use’. Datamatics has been providing offshore data management services since 1975.

  2. Does the company provide the scalability to handle high volume work?

    Datamatics employs over 1000 professionals having skills in data entry, scanning, image formatting and XML/SGML coding. In addition, Saztec maintains a staff of domestic based data conversion specialists. This combination allows us to handle any volume data conversion project and provides our clients with high quality quick turnaround when time is of the essence.

  3. Does the company have a repeatable process?

    As an ISO 9002 certified company, Datamatics provides processes and systems that enhance the data management workflow. This insures consistency in the quality of our work. Datamatics has developed state of the art workflow systems to allow for accurate and quick turnaround of data conversion projects.

  4. Do you know where the work is being processed?

Datamatics is located in Mumbai, India. The processing locations are public information and additional information regarding Datamatics can be obtained from their website, www.datamatics.com. If you are concerned about security, as most companies are, the knowledge that your work is being sent to an ISO9002 certified company will make the decision much easier.

  1. Do the companies’ employees have good command of the English language to facilitate communications and comprehension of the applications?

    Datamatics’ personnel are English speaking. Many of their knowledge associates are college educated. Saztec also maintains several Datamatics employees in our Boston, MA facility to insure seamless communications between India and the U.S.

  2. Does your offshore partner have good references?

    Datamatics has been partnering with many of the largest companies in the U.S. for many years. Their list of references includes General Motors, Lexis-Nexis, Cadmus, and Moody’s. They have built a solid reputation as one of the top IT companies in India.

  3. Does your outsourcing partner own the labor resources offshore?

    This is a vital concern amongst most companies. When projects require strict timelines and delivery dates you need to know that your outsourcing partner can accommodate the turnaround time. Saztec, as a subsidiary of Datamatics, owns the labor resources in India. We have control over the entire process and work diligently to make sure all projects are completed in a timely fashion.

  4. Does your offshore partner adhere to child labor laws?

    Datamatics, as a professional organization, adheres to all U.S. child labor laws and continually works with the Indian government to insure compliance in all labor relations areas.

  5. How will your account be managed?

    Saztec takes primary responsibility for account management even if your work is being processed offshore. All communications will be through our Account Manager program. Saztec will manage the communications between Datamatics and us. All project management, work flow designs, setup, and programming will handled at Saztec. The process will be seamless to our customers.

  6. What quality assurance measures does your offshore partner offer?

Datamatics has had the unique distinction of being the second company worldwide to achieve an ISO 9002 quality certification in this line of business. Their Six-Sigma program represents a systematic and quantified process to reach an accuracy rate of 99.997%. They have attained a 99.995% rate as of today.